Voice Analytics is a software which deals with computerized processing of speech audio signal to extract information. It uses a voice recognition tool for analysing the vocal elements, targeting the pitch of how it is spoken coupled with recording a conversation. Besides translating the speech to text, voice analytics is also responsible for analysing emotions, tone, etc. In contrast to speech analytics which identifies the requirement of customer by keyword detection, voice analytics is a time and labour-saving software as a result of predicting the meaning of words and phrases which are used in a conversation.
MARKET SCOPE
The "Global Voice Analytics Market Analysis to 2028" is a specialized and in-depth study of the food and beverages industry with a special focus on the global market trend analysis. The report aims to provide an overview of the voice analytics market with detailed market segmentation by component, deployment mode, application, end user industry and geography. The report provides key statistics on the market status of the leading voice analytics market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
- Based on component, the global voice analytics market is segmented into solution, services.
- On the basis of deployment mode, the market is segmented into on-premise, cloud
- Based on application, the market is bifurcated into call monitoring, sentiment analysis, risk and fraud detection, others
- Based on end user industry, the market is bifurcated into retail and ecommerce, BFSI, government, IT and telecom, others
MARKET DYNAMICS
Drivers:
- Growing need to extract insights from customer interactions.
- Rising demand to monitor and improve agent performance.
- Growing focus on risk and fraud detection.
Restraints
- Lack of accuracy in user authentication
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2019 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The voice analytics market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the voice analytics market in these regions.
IMPACT OF COVID-19 ON VOICE ANALYTICS MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.
MARKET PLAYERS
The report covers key developments in the voice analytics market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from voice analytics market are anticipated to lucrative growth opportunities in the future with the rising demand for vinegar in the global market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the voice analytics market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.
- Avaya Inc.
- Calabrio Inc.
- Invoca
- NICE
- RankMiner
- SESTEK
- ThoughtSpot Inc.
- Uniphore Software Systems
- VoiceSense Inc.
- Verint Systems Inc.
The Insight Partner?s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.