The US non-emergency medical transportation market is expected to grow from US$ 5,653.59 million in 2021 to US$ 10,246.73 million by 2028; it is expected to grow at a CAGR of 9.1% from 2022 to 2028.
Factors such as the growing need for non-emergency medical transportation and a rise in the incidence of chronic conditions are driving the market growth. However, the lack of efficient oversight systems and fraud by NEMT companies are hampering the US non-emergency medical transportation market growth.
Non-emergency medical transportation (NEMT) includes services are provided to patients and healthcare consumers who need assistance getting to and from medical appointments, avoiding expensive commuting options. NEMT service providers are widely known to serve Medicaid beneficiaries. Patients who need to be transported to medical facilities for regular appointments and check-ups can avail NEMT services that include ambulance services, wheelchair-assisted services, stretchers, flight services, and courier services..
As the need for patient care is increasing the managed care organizations are focused on digitizing their operations. With the technological developments going in this space service providers and users are like to gain benefits with the adequate use of technology in NEMT solutions. GPS tracking and electronic scheduling software is one of these innovative technologies that is continuously being used in NEMT by states, brokers, MCOs, providers, drivers, and beneficiaries. Furthermore, the NEMT dispatch software package solution that focuses on operational care and provides reliable transportation services has become an important tools for strengthening program integrity and improving on-time performance.
The use of an ambulance in non-emergency transportation for medical appointments is going to be the next revolution in the upcoming few years. There are various sorts of ambulances available for medical transportation, both in emergency and non-emergency situations. As the name implies non-emergency ambulances are for transportation of people from a healthcare facility to home or vice versa. These ambulances also can be availed for long-distance travel as there are no other means of transportation on road and it is more convenient and comfortable.
One of the major future trends in non-emergency medical transportation include the increase in the number of collaborations with transportation network companies. States and health care providers are partnering with Transportation Network Companies (TNCs) like Uber or Lyft to enhance access to care. These TNCs are typically characterized by their on-demand ride-hailing capabilities and easy-to-use mobile apps that allow them to alleviate the pliability and scheduling concerns related to NEMT services. Additionally, a variety of TNCs, are currently developing or engaged in partnerships with NEMT which is expected to enhance the demand for NEMT services in the US.
The US non-emergency medical transportation market is categorized into service type and application. Based on service type, the market is segmented into private pay patient transportation, insurance-backed patient transportation, courier services, and others. The private pay patient transportation segment is estimated to account for the largest market share and is expected to register the highest CAGR during the forecast period. The private pay patient transportation include services such as hospital visits, pharmacy pick-ups, and different healthcare-related journeys for Medicaid members. Various benefits associated with private pay patient transportation include custom NEMT rates of reimbursement with higher margins compared to other, ease of travel during off-peak hours in addition to regular business hours and flexibility in billing process compared to Medicaid based services .
The Federal Transit Administration (FTA), Transit Cooperative Research Program, Transportation Research Board, Center for Health Law and Policy Innovation (CHLPI), and Centers for Disease Control and Prevention (CDC) are among the primary and secondary sources referred to while preparing the US non-emergency medical transportation market report.
TABLE OF CONTENTS
1. Introduction
1.1 Scope of the Study
1.2 Research Report Guidance
1.3 Market Segmentation
 1.3.1 Non-Emergency Medical Transportation Market - By Service Type
 1.3.2 Non-Emergency Medical Transportation Market - By Application
2. Non-Emergency Medical Transportation Market - Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Non-Emergency Medical Transportation Market - Market Landscape
4.1 Overview
4.2 PEST Analysis
 4.2.1 US - PEST Analysis
4.3 Expert Opinion
5. US Non-Emergency Medical Transportation Market - Key Market Dynamics
5.1 Market Drivers
 5.1.1 Growing Need for Non-Emergency Medical Transportation
 5.1.2 Rise in Incidence of Chronic Conditions
5.2 Market Restraints
 5.2.1 Lack of Efficient Oversight Systems and Fraud by NEMT Companies
5.3 Market Opportunities
 5.3.1 Growing Role of Technology in Non-Emergency Medical Transportations
 5.3.2 Emergence of Ambulance Transports
5.4 Future Trends
 5.4.1 Collaboration with Companies with Transportation Network
5.5 Impact Analysis
6. Non-Emergency Medical Transportation Market - Customization
6.1 Non-Emergency Medical Transportation
 6.1.1 Overview
6.2 Non-Emergency Medical Transportation Models
 6.2.1 In-House Management Model
 6.2.2 Managed Care Organizations (MCO)
 6.2.3 Broker Model
 6.2.4 Mixed NEMT Models
6.3 Operating Authority- Non-Emergency Medical Transportation
6.4 Reimbursement- Non-Emergency Medical Transportation
6.5 Key Facts and Matrix for Non-Emergency Medical Transportation
6.6 Dispatchers / Platforms In The U.S Non-Emergency Medical Transportation Market
7. Non-Emergency Medical Transportation Market - US Analysis
7.1 US Non-Emergency Medical Transportation Marker Revenue Forecast and Analysis
7.2 US Non-Emergency Medical Transportation Market - Forecast and Analysis
7.3 Market Positioning of Key Players
7.4 Comparative Company Analysis
7.5 Growth Strategy Analysis
 7.5.1 Company News
 7.5.2 Performance of Key Players
 7.5.2.1 Modivcare
 7.5.2.2 MTM, Inc.
8. US Non-Emergency Medical Transportation Market Revenue and Forecasts To 2028 - Service Type
8.1 Overview
8.2 Non-Emergency Medical Transportation Market Revenue Share, by Service Type (2022 and 2028)
 8.2.1 US: Non-Emergency Medical Transportation Market, by Service Type, 2019-2028 (US$ Million)
8.3 Private Pay Patient Transportation
 8.3.1 Overview
 8.3.2 Private Pay Patient Transportation: Non-Emergency Medical Transportation Market- Revenue and Forecast to 2028 (US$ Million)
8.4 Insurance Backed Patient Transportation
 8.4.1 Overview
 8.4.2 Insurance Backed Patient Transportation: Non-Emergency Medical Transportation Market- Revenue and Forecast to 2028 (US$ Million)
8.5 Courier Services
 8.5.1 Overview
 8.5.2 Courier Services: Non-Emergency Medical Transportation Market- Revenue and Forecast to 2028 (US$ Million)
8.6 Other Services
 8.6.1 Overview
 8.6.2 Other Services: Non-Emergency Medical Transportation Market- Revenue and Forecast to 2028 (US$ Million)
9. US Non-Emergency Medical Transportation Market Revenue and Forecasts To 2028 - Application
9.1 Overview
9.2 Non-Emergency Medical Transportation Market Revenue Share, by Application (2022 and 2028)
 9.2.1 US: Non-Emergency Medical Transportation Market, by Application, 2019-2028 (US$ Million)
9.3 Dialysis
 9.3.1 Overview
 9.3.2 Dialysis: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
9.4 Routine Doctor Visits
 9.4.1 Overview
 9.4.2 Routine Doctor Visits: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
9.5 Mental Health Related Appointments
 9.5.1 Overview
 9.5.2 Mental Health Related Appointments: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
9.6 Rehabilitation
 9.6.1 Overview
 9.6.2 Rehabilitation: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
9.7 Others
 9.7.1 Overview
 9.7.2 Others: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
10. Impact Of COVID-19 Pandemic on US Non-Emergency Medical Transportation Market
10.1 US: Impact Assessment of COVID-19 Pandemic
11. US Non-Emergency Medical Transportation Market-Industry Landscape
11.1 Overview
11.2 Growth Strategies in the US Non-Emergency Medical Transportation Market (%)
11.3 Organic Developments
 11.3.1 Overview
11.4 Inorganic Developments
 11.4.1 Overview
12. Company Profiles
12.1 ABC Non-Emergency Medical Transportation, LLC
 12.1.1 Key Facts
 12.1.2 Business Description
 12.1.3 Products and Services
 12.1.4 Financial Overview
 12.1.5 SWOT Analysis
 12.1.6 Key Developments
12.2 MTM, Inc.
 12.2.1 Key Facts
 12.2.2 Business Description
 12.2.3 Products and Services
 12.2.4 Financial Overview
 12.2.5 SWOT Analysis
 12.2.6 Key Developments
12.3 AMR (American Medical Response)
 12.3.1 Key Facts
 12.3.2 Business Description
 12.3.3 Products and Services
 12.3.4 Financial Overview
 12.3.5 SWOT Analysis
 12.3.6 Key Developments
12.4 Xpress Transportation
 12.4.1 Key Facts
 12.4.2 Business Description
 12.4.3 Products and Services
 12.4.4 Financial Overview
 12.4.5 SWOT Analysis
 12.4.6 Key Developments
12.5 CJ Medical Transportation
 12.5.1 Key Facts
 12.5.2 Business Description
 12.5.3 Products and Services
 12.5.4 Financial Overview
 12.5.5 SWOT Analysis
 12.5.6 Key Developments
12.6 Southeastrans
 12.6.1 Key Facts
 12.6.2 Business Description
 12.6.3 Products and Services
 12.6.4 Financial Overview
 12.6.5 SWOT Analysis
 12.6.6 Key Developments
12.7 ModivCare
 12.7.1 Key Facts
 12.7.2 Business Description
 12.7.3 Products and Services
 12.7.4 Financial Overview
 12.7.5 SWOT Analysis
 12.7.6 Key Developments
12.8 Crothall Healthcare
 12.8.1 Key Facts
 12.8.2 Business Description
 12.8.3 Products and Services
 12.8.4 Financial Overview
 12.8.5 SWOT Analysis
 12.8.6 Key Developments
12.9 Elite Medical Transport
 12.9.1 Key Facts
 12.9.2 Business Description
 12.9.3 Products and Services
 12.9.4 Financial Overview
 12.9.5 SWOT Analysis
 12.9.6 Key Developments
12.10 Acadian Ambulance Service
 12.10.1 Key Facts
 12.10.2 Business Description
 12.10.3 Products and Services
 12.10.4 Financial Overview
 12.10.5 SWOT Analysis
 12.10.6 Key Developments
13. Appendix
13.1 About
13.2 Glossary of Terms
LIST OF TABLES
Table 1. Summary of NEMT Models by States
Table 2. NEMT Matrix by States
Table 3. List of Provider/Broker
Table 4. Platform Providers and Dispatcher Analysis
Table 5. US: Non-Emergency Medical Transportation Market, by Service Type - Revenue and Forecast to 2028 (US$ Million)
Table 6. US: Non-Emergency Medical Transportation Market, by Application - Revenue and Forecast to 2028 (US$ Million)
Table 7. Organic Developments in the US Non-Emergency Medical Transportation Market
Table 8. Inorganic Developments in the US Non-Emergency Medical Transportation Market
Table 9. Glossary of Terms, Non-Emergency Medical Transportation Market
LIST OF FIGURES
Figure 1. Non-Emergency Medical Transportation Market Segmentation
Figure 2. Non-Emergency Medical Transportation Market - By Geography
Figure 3. US Non-Emergency Medical Transportation Market Overview
Figure 4. Private Pay Patient Transportation Held Largest Share of Non-Emergency Medical Transportation Market
Figure 5. US Non-Emergency Medical Transportation Market, Industry Landscape
Figure 6. US PEST Analysis
Figure 7. Expert Opinion
Figure 8. Non-Emergency Medical Transportation Market Impact Analysis of Drivers and Restraints
Figure 9. US Non-Emergency Medical Transportation Market - Revenue Forecast and Analysis - 2020- 2028
Figure 10. Market Positioning of Key Players in US Non-Emergency Medical Transportation Market
Figure 11. US Non-Emergency Medical Transportation Market - Comparative Company Analysis
Figure 12. US Non-Emergency Medical Transportation Market - Growth Strategy Analysis
Figure 13. Non-Emergency Medical Transportation Market Revenue Share, by Service Type (2022 and 2028)
Figure 14. Private Pay Patient Transportation: Non-Emergency Medical Transportation Market- Revenue and Forecast to 2028 (US$ Million)
Figure 15. Insurance Backed Patient Transportation: Non-Emergency Medical Transportation Market- Revenue and Forecast to 2028 (US$ Million)
Figure 16. Courier Services: Non-Emergency Medical Transportation Market- Revenue and Forecast to 2028 (US$ Million)
Figure 17. Others: Non-Emergency Medical Transportation Market- Revenue and Forecast to 2028 (US$ Million)
Figure 18. Non-Emergency Medical Transportation Market Revenue Share, by Application (2022 and 2028)
Figure 19. Dialysis: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
Figure 20. Routine Doctor Visits: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
Figure 21. Mental Health Related Appointments: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
Figure 22. Rehabilitation: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
Figure 23. Others: Non-Emergency Medical Transportations Market- Revenue and Forecast to 2028 (US$ Million)
Figure 24. Impact of COVID-19 Pandemic in US Markets
Figure 25. Growth Strategies in the US Non-Emergency Medical Transportation Market (%)
List of Companies:
- ABC Non-Emergency Medical Transportation, LLC
- MTM, Inc.
- AMR
- Xpress Transportation
- CJ Medical Transportation
- Southeastrans
- ModivCare
- Crothall Healthcare
- Elite Medical Transport
- Acadian Ambulance Service.