MARKET INTRODUCTION
Service Analytics illustrates an act of collecting, transforming and analyzing the data which is being collected from the course of an action of an operation or service system in an organization to improve, increase and personalize a service which will be beneficial for both the supplier and the receiver. As the market is becoming more data-driven and this data helps the organization to connect with its customers for providing them a better service.
MARKET DYNAMICS
With rising industrialization globally the increasing amount of data in various industries are increasing the demand for services analytic. Furthermore, the demand for actionable data in the market is expected to remain the dominant factor driving the need for Service Analytics. However, lack of skilled professionals in field of service analytics may hinder the growth of the market. Whereas, an emergence and increasing usage of AI-Powered customer services in small and medium enterprises is expected to generate untapped growth opportunity for the service analytics market.
MARKET SCOPE
The "Global Service Analytics Market Analysis to 2028" is a specialized and in-depth study of the Service Analytics industry with a special focus on the global market trend analysis. The report aims to provide an overview of Service Analytics market with detailed market segmentation by technology, type and geography. The global Service Analytics market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Service Analytics market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global Service Analytics market is segmented on the basis of business application, component, deployment type, organization and industry. Based on business application, the market is segmented into customer service analytics, field service analytics and it service analytics. On the basis of the component the market is segmented into solution and services. On the basis of the deployment type the market is segmented into on-premises and cloud. On the basis of the organization the market is segmented into large enterprises and small and medium-sized enterprises. On the basis of the industry the market is segmented into banking financial services, and insurance, retail and ecommerce, healthcare, government and defense, telecommunications, manufacturing and energy and utilities, and others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Service Analytics market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The Service Analytics market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting Service Analytics market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South & Central America after evaluating political, economic, social and technological factors effecting the Service Analytics market in these regions.
MARKET PLAYERS
The reports cover key developments in the Service Analytics market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market payers from Service Analytics market are anticipated to lucrative growth opportunities in the future with the rising demand for Service Analytics in the global market. Below mentioned is the list of few companies engaged in the Service Analytics market.
The report also includes the profiles of key Service Analytics companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
- Ciena Corporation
- Field Squared
- Microsoft Corporation
- MicroStrategy Incorporated
- Oracle Corporation
- salesforce.com Inc.
- SAP
- SAS Institute Inc.
- ServiceNow, Inc.
- TABLEAU SOFTWARE, LLC.
The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.