1. Introduction
1.1 Study Scope
1.2 Research Report Guidance
1.3 Market Segmentation
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Cloud Communication Platform Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.2.1 North America
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. Cloud Communication Platform Market – Key Industry Dynamics
5.1 Drivers
5.1.1 Growing Trend of Bring Your Own Device
5.1.2 Cost-Effectiveness of Cloud Communication Platform Solutions
5.2 Market Restraints
5.2.1 Security and Privacy Concerns
5.3 Market Opportunities
5.3.1 Growth of BPO Sector and Growing Preference for Cloud-Based Solutions
5.4 Future Trends
5.4.1 Rise of IoT Platform
5.5 Impact Analysis of Drivers and Restraints
6. Cloud Communication Platform Market – North America Market Analysis
6.1 Cloud Communication Platform Market –Revenue, and Forecast to 2027 (US$ Million)
7. North America Cloud Communication Platform Market Analysis – By Solution
7.1 Overview
7.2 North America Cloud Communication Platform Market, By Solution (2019 and 2027)
7.3 Unified Communication and Collaboration (UCC/UCaaS)
7.3.1 Overview
7.3.2 Unified Communication and Collaboration (UCC/UCaaS): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
7.4 Web Real-Time Communication (WebRTC)
7.4.1 Overview
7.4.2 Web Real-Time Communication (WebRTC): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
7.5 Interactive Voice Response (IVR)
7.5.1 Overview
7.5.2 Interactive Voice Response (IVR): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
7.6 Voice Over Internet Protocol (VoIP)
7.6.1 Overview
7.6.2 Voice Over Internet Protocol (VOIP): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
7.7 Application Programming Interface (API)
7.7.1 Overview
7.7.2 Application Programming Interface (API): Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
8. North America Cloud Communication Platform Market Analysis – By Service
8.1 Overview
8.2 North America Cloud Communication Platform Market, By Service (2019 and 2027)
8.3 Training and Consulting
8.3.1 Overview
8.3.2 Training and Consulting: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
8.4 Support and Maintenance
8.4.1 Overview
8.4.2 Support and Maintenance: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
8.5 Managed Service
8.5.1 Overview
8.5.2 Managed Service: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
9. Cloud Communication Platform Market Analysis – By Enterprise Size
9.1 Overview
9.2 Cloud Communication Platform Market, By Enterprise Size (2019 and 2027)
9.3 Large Enterprise
9.3.1 Overview
9.3.2 Large Enterprise: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
9.4 SMEs
9.4.1 Overview
9.4.2 SMEs: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
10. Cloud Communication Platform Market Analysis – By Vertical
10.1 Overview
10.2 Cloud Communication Platform Market, By Vertical (2019 and 2027)
10.3 BFSI
10.3.1 Overview
10.3.2 BFSI: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
10.4 Healthcare
10.4.1 Overview
10.4.2 Healthcare: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
10.5 IT and Telecommunication
10.5.1 Overview
10.5.2 IT and Telecommunication: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
10.6 Government
10.6.1 Overview
10.6.2 Government: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
10.7 Retail
10.7.1 Overview
10.7.2 Retail: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
10.8 Education
10.8.1 Overview
10.8.2 Education: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
10.9 Others
10.9.1 Overview
10.9.2 Others: Cloud Communication Platform Market – Revenue and Forecast to 2027 (US$ Million)
11. North America Cloud Communication Platform Market – Country Analysis
11.1 North America: Cloud Communication platform Market
11.1.1 North America: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)
11.1.2 North America: Cloud Communication platform Market, By Solution
11.1.3 North America: Cloud Communication platform Market, By Services
11.1.4 North America: Cloud Communication platform Market, By Organization size
11.1.5 North America: Cloud Communication platform Market, By Vertical
11.1.7 North America: Cloud Communication platform Market, By Country
11.1.7.1 US: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)
11.1.7.1.1 US: Cloud Communication platform Market, by Solution
11.1.7.1.2 US: Cloud Communication platform Market, by Services
11.1.7.1.3 US: Cloud Communication platform Market, by Organization Size
11.1.7.1.4 US: Cloud Communication platform Market, by Vertical
11.1.7.2 Canada: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)
11.1.7.2.1 Canada: Cloud Communication platform Market, by Solution
11.1.7.2.2 Canada: Cloud Communication platform Market, by Services
11.1.7.2.3 Canada: Cloud Communication platform Market, by Organization Size
11.1.7.2.4 Canada: Cloud Communication platform Market, by Vertical
11.1.7.3 Mexico: Cloud Communication platform Market – Revenue and Forecast to 2027 (US$ Million)
11.1.7.3.1 Mexico: Cloud Communication platform Market, by Solution
11.1.7.3.2 Mexico: Cloud Communication platform Market, by Services
11.1.7.3.3 Mexico: Cloud Communication platform Market, by Organization Size
11.1.7.3.4 Mexico: Cloud Communication platform Market, by Vertical
12. Impact of COVID-19 Pandemic On North America Cloud Communication platform Market
12.1 North America: Impact Assessment of COVID-19 Pandemic
13. Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Merger and Acquisition
13.4 New Development
14. Company Profiles
14.1 Call Fire
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Avaya Inc.
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Cisco Systems, Inc.
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 NETFORTRIS
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 PLIVO INC
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 TELESTAX, INC
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 TWILIO INC
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 VONAGE
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 WEST IP COMMUNICATIONS, INC
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 8X8, INC.
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 About
15.2 Glossary of Terms