Helpdesk is customer assistance for the resolution of customer questions and problems related to the product or service. In a small and medium-sized enterprise, the aid desk is typically operated by a single person, whereas in a large organization, the level of support is complicated and widespread, involving more than one person. Helpdesk Automation is an automated customer support for customer and internal questions and problems related to the product or service. The advanced helpdesk automation software and applications are helping IT organizations in streamline operations and in improving the quality of IT service delivery. As the IT world increasingly adopts new technologies to allow cloud, web, and analytics initiatives, businesses will continue to rely on IT organizations to support business-critical processes for demanding internal and external users. The demand for helpdesk automation is expected to escalate rapidly due to the growing demand for automated routine processes to improve customer experience.
MARKET DYNAMICS
The growing need for artificial intelligence and machine learning technologies and rising adoption of personal devices in workplaces is driving the growth of the helpdesk automation market. However, continuous change in the IT support technologies and budget limitation of small enterprises may restrain the growth of the helpdesk automation market. Furthermore, the technological advancements in IT sector and the use of cloud-based solutions around the world is anticipated to create market opportunities for the helpdesk automation market during the forecast period.
MARKET SCOPE
The "Global Helpdesk Automation Market Analysis to 2028" is a specialized and in-depth study of the helpdesk automation market with a special focus on the global market trend analysis. The report aims to provide an overview of helpdesk automation market with detailed market segmentation by software, solution, end user, organization size, and geography. The global helpdesk automation market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading helpdesk automation market players and offers key trends and opportunities in the helpdesk automation market.
MARKET SEGMENTATION
The global helpdesk automation market is segmented on the basis of software, solution, end user, and organization size. On the basis of software, the market is segmented as web help desk, on premise help desk, enterprise help desk, and open source help desk. Similarly, on the basis of solution, the market is segmented as alert Management, ticket sortation, and others. Further, based on end user, market is segmented as IT, telecommunication, education, government, retail, and others. Moreover, based on organization size, market is segmented as large enterprises and SMEs.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global helpdesk automation market based on various segments. It also provides market size and forecast estimates from year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The helpdesk automation market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting helpdesk automation market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the helpdesk automation market in these regions.
MARKET PLAYERS
The reports cover key developments in the helpdesk automation market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from helpdesk automation market are anticipated to lucrative growth opportunities in the future with the rising demand for helpdesk automation. Below mentioned is the list of few companies engaged in the helpdesk automation market.
The report also includes the profiles of key helpdesk automation market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
- Atlassian
- Axios
- BMC Software, Inc.
- Broadcom
- Freshworks Inc.
- HappyFox Inc.
- HP Development Company, L.P.
- Ivanti
- Microsoft Corporation
- ServiceNow
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.