Email management software helps enterprises to manage large volumes of inbound emails easily. The software includes a ticketing system that assigns reference numbers to email queries. These software assist agents in tracking and responding to email requests with greater ease while also minimizing spam. It offers data enhancement, thus providing details about email's author and intelligence analysis and helping readers to understand the content of an email. The increasing demand for software-based services across the urbanizing countries is likely to result in the high growth of the email management solution market.
MARKET SCOPE
The "Global Email Management Market Analysis to 2028" is a specialized and in-depth study with a special focus on the global market trend analysis. The report aims to provide an overview of the email management market with detailed market segmentation by component, deployment, enterprise size, industry vertical, and geography. The report provides key statistics on the market status of the leading email management market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
- Based on component, the global email management market is segmented into solution and services.
- On the basis of deployment, the market is segmented into cloud and on-premise.
- Based on enterprise size, the market is segmented into small and medium-sized enterprises and large enterprises.
- Based on industry vertical, the market is segmented into BFSI, IT and telecom, reail and e-commerce, media and entertainment, government, education, and others.
MARKET DYNAMICS
Drivers:
- Email management software is used by businesses to provide customer support via email response. It helps enterprises to manage large volumes of inbound email easily. Email management software includes a ticketing system that assigns reference numbers to email queries. These software assist agents in tracking and responding to email requests with greater ease while also minimizing spam.
- The surge in the number of business applications and emerging technologies like artificial intelligence and machine learning are providing a significant boost to the email management software market in the forecast period.
Restraints:
- Security concerns may hinder the growth of the email management market.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2019 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The email management market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the email management market in these regions.
IMPACT OF COVID-19 ON EMAIL MANAGEMENT MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.
MARKET PLAYERS
The report covers key developments in the email management market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from email management market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the email management market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.
- Docsvault - Document Management Software
- eGain Corporation
- Five9, Inc.
- Freshworks Inc.
- NICE
- Open Text Corporation
- SaneBox, Inc.
- Zendesk
- Netmail.com
- Fookes Holding Ltd.