The customer experience management market size is projected to grow from US$ 11,555.18 million in 2022 to US$ 29,780.95 million by 2028; the customer experience management market share is expected to grow at a CAGR of 17.1% from 2022 to 2028.
With the development of e-commerce and digital banking, customers are becoming more open to digital channels. Several retailers have moved from physical stores to digital channels over the decade. For instance, Statista stated that over 2 billion people purchased products and services online in 2020, with global electronic retail sales exceeding US$ 4.5 trillion. As a result, retailers employ AI-enabled virtual rehearsal rooms, chatbots, and surveillance to capture and analyze customer behavior. Brands use multiple channels such as social media, mobile applications, and websites to increase awareness. Such factors are propelling the growth of the customer experience management market. Further, the proliferation of social media channels such as Facebook, Instagram, YouTube, Twitter, and Pinterest drives brand awareness, marketing, and direct purchases. Various brands use social media shops to simplify the customer purchasing process. For example, Facebook and Instagram shops help retailers to attract new customers and shop directly on social media platforms. Consumer experience solutions help these retailers to reduce churn, increase lifetime value, and retain customers. Hence, changing consumer buying behavior is boosting market growth. Furthermore, the digitization of healthcare is accelerating the adoption of e-health applications, telemedicine, smart health devices, and wearable devices. The digitization of healthcare is changing customer expectations for 24/7 service and immediate response. Therefore, companies are adopting different digital strategies to improve the customer experience. Thus, the factors mentioned above are driving the market growth.
According to a global survey of executives, South American business professionals are most enthusiastic about adopting customer experience management tools. The report explores the views of 700 executives on CEM tools and reveals that South American business leaders are among the fastest-growing region regarding technology adoption and future expectations. Hence, such factors prove that the region is set to be the next go-to market for CEM vendors over the forecast period. Companies in South America are progressively boosting the adoption of technology solutions across the region. For instance, in May 2020, New Relic worked with Agencia Sabia, a South American agency, to raise awareness of brand differences and solutions in South America and increase its potential audience. New Relic has decided to take a new step toward localizing and disseminating local stories. It is leveraging Sabi?'s support at every step in understanding best practices and interacting with customers to show the difference between solutions through customer experience. Such initiatives are likely to propel the growth of the customer experience management market over the forecast period. The large presence of call centers in countries such as Brazil and Colombia and the growing social media trends such as social e-commerce and D2C are anticipated to propel the market growth over the forecast period, as these businesses rely on the customer feedback experience. Moreover, the continued rise of SMEs in countries such as Chile and Argentina is highly influencing the implementation of CEM solutions to boost regional and global businesses.
The presence of various developing countries in SAM makes this region one of the key markets for CEM. The growing adoption of cloud-based technologies and a huge focus on good customer experience are key factors attributed to the growth of the customer experience management market before the emergence of the COVID-19 pandemic. The pandemic boosted the adoption of CEM solutions due to the rise in internet penetration and the growing need for good customer experiences to gain new customers and increase retention rate. According to World Bank data, the COVID-19 pandemic exposed Brazil to unprecedented health, social, and economic challenges. Furthermore, Brazil witnessed a decline of 4.1% in GDP in 2020, which recovered owing to a rise in economic activities underpinned by private consumption and investment. However, the COVID-19 pandemic disrupted the economic stability of South American countries, which led to slower adoption of CEM software. Thus, 2021 was a recovery year from the pandemic that augmented the growth prospects for the customer experience management market.
The customer experience management market is segmented into component, deployment mode, organization size, touchpoint, industry vertical, and geography. The customer experience management market analysis by component, the customer experience management market is bifurcated into solution and service. The customer experience management market analysis by deployment mode, the customer experience management market is bifurcated into cloud-based and on-premise. Based on organization size, the market is divided into large enterprises and small and medium enterprises (SMEs). Based on touchpoint, the market is segmented into call center, website, mobile applications, email, social media, and others. Based on industry vertical, the market is segmented into IT & telecom, BFSI, energy & utilities, government, retail, manufacturing, and others. By geography, the customer experience management market is categorized into five regions-North America, Europe, Asia Pacific, the Middle East & Africa, and South America.
The overall customer experience management market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the customer experience management market. The process also serves the purpose of obtaining an overview and forecast for the customer experience management market with respect to all the segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain more analytical insights. The participants of this process include industry experts such as VPs, business development managers, market intelligence managers, national sales managers, and external consultants-valuation experts, research analysts, and key opinion leaders-specializing in the customer experience management market.
TABLE OF CONTENTS
1. Introduction
1.1 Study Scope
1.2 Research Report Guidance
1.3 Market Segmentation
 1.3.1 Global Customer Experience Management Market - By Component
 1.3.2 Global Customer Experience Management Market - By Deployment Mode
 1.3.3 Global Customer Experience Management Market - By Organization Size
 1.3.4 Global Customer Experience Management Market - By Touchpoint
 1.3.5 Global Customer Experience Management Market - By Industry Vertical
 1.3.6 Global Customer Experience Management Market - By Geography
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Customer Experience Management - Market Landscape
4.1 Market Overview
4.2 PEST Analysis
 4.2.1 North America
 4.2.2 Europe
 4.2.3 APAC
 4.2.4 MEA
 4.2.5 SAM
4.3 Ecosystem Analysis
4.4 Expert Opinions
5. Customer Experience Management Market - Market Dynamics
5.1 Key Market Drivers
 5.1.1 Growing Adoption of Artificial Intelligence
 5.1.2 Growing E-Commerce Industries Globally
5.2 Key Market Restraints
 5.2.1 Concerns Regarding Data Breaching and Security
5.3 Key Market Opportunities
 5.3.1 Innovation in Omni Channel Shopping
5.4 Future Trends
 5.4.1 Incorporation of New Business Models
5.5 Impact Analysis of Drivers and Restraints
6. Customer Experience Management Market - Global Market Analysis
6.1 Overview
6.2 Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
6.3 Market Positioning - Top Five Players
7. Customer Experience Management Market Analysis - By Component
7.1 Overview
7.2 Customer Experience Management Market Breakdown, by Component, 2021 & 2028
7.3 Solution
 7.3.1 Overview
 7.3.2 Solution Market Revenue and Forecast to 2028 (US$ Million)
7.4 Service
 7.4.1 Overview
 7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)
8. Customer Experience Management Market Analysis - By Deployment Mode
8.1 Overview
8.2 Customer Experience Management Market Breakdown, by Deployment Mode, 2021 & 2028
8.3 On Premise
 8.3.1 Overview
 8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)
8.4 Cloud based
 8.4.1 Overview
 8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)
9. Customer Experience Management Market Analysis - By Organization Size
9.1 Overview
9.2 Customer Experience Management Market Breakdown, by Organization Size, 2021 & 2028
9.3 Small and Medium Enterprises
 9.3.1 Overview
 9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
9.4 Large Enterprises
 9.4.1 Overview
 9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
10. Customer Experience Management Market Analysis - By Touchpoint
10.1 Overview
10.2 Customer Experience Management Market Breakdown, By Touchpoint, 2021 & 2028
10.3 Call Center
 10.3.1 Overview
 10.3.2 Call Center Market Revenue and Forecast to 2028 (US$ Million)
10.4 Website
 10.4.1 Overview
 10.4.2 Website Market Revenue and Forecast to 2028 (US$ Million)
10.5 Mobile application
 10.5.1 Overview
 10.5.2 Mobile application Market Revenue and Forecast to 2028 (US$ Million)
10.6 Email
 10.6.1 Overview
 10.6.2 Email Market Revenue and Forecast to 2028 (US$ Million)
10.7 Social Media
 10.7.1 Overview
 10.7.2 Social Media Market Revenue and Forecast to 2028 (US$ Million)
10.8 Others
 10.8.1 Overview
 10.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
11. Customer Experience Management Market Analysis - By Industry Vertical
11.1 Overview
11.2 Customer Experience Management Market Breakdown, By Industry Vertical, 2021 & 2028
11.3 IT and Telecom
 11.3.1 Overview
 11.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
11.4 BFSI
 11.4.1 Overview
 11.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
11.5 Retail
 11.5.1 Overview
 11.5.2 Retail Market Revenue and Forecast to 2028 (US$ Million)
11.6 Energy and Utilities
 11.6.1 Overview
 11.6.2 Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
11.7 Government
 11.7.1 Overview
 11.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
11.8 Manufacturing
 11.8.1 Overview
 11.8.2 Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
11.9 Others
 11.9.1 Overview
 11.9.2 Others Market Revenue and Forecast to 2028 (US$ Million)
12. Customer Experience Management Market - Geographic Analysis
12.1 Overview
12.2 North America: Customer Experience Management Market
 12.2.1 Overview
 12.2.2 North America: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.2.3 North America: Customer Experience Management Market Revenue and Forecast, by Component
 12.2.4 North America: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
 12.2.5 North America: Customer Experience Management Market Revenue and Forecast, by Organization Size
 12.2.6 North America: Customer Experience Management Market Revenue and Forecast, by Touchpoint
 12.2.7 North America: Customer Experience Management Market, by Industry Vertical
 12.2.8 North America: Customer Experience Management Market Revenue and Forecast, by Country (2021 and 2028)
 12.2.8.1 US: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.2.8.1.1 US Customer Experience Management Market Breakdown, By Component
 12.2.8.1.2 US Customer Experience Management Market Breakdown, By Deployment Mode
 12.2.8.1.3 US Customer Experience Management Market Breakdown, By Organization Size
 12.2.8.1.4 US Customer Experience Management Market Breakdown, By Touchpoint
 12.2.8.1.5 US Customer Experience Management Market Breakdown, By Industry Vertical
 12.2.8.2 Canada: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.2.8.2.1 Canada Customer Experience Management Market Breakdown, By Component
 12.2.8.2.2 Canada Customer Experience Management Market Breakdown, By Deployment Mode
 12.2.8.2.3 Canada Customer Experience Management Market Breakdown, By Organization Size
 12.2.8.2.4 Canada Customer Experience Management Market Breakdown, By Touchpoint
 12.2.8.2.5 Canada Customer Experience Management Market Breakdown, By Industry Vertical
 12.2.8.3 Mexico: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.2.8.3.1 Mexico Customer Experience Management Market Breakdown, By Component
 12.2.8.3.2 Mexico Customer Experience Management Market Breakdown, By Deployment Mode
 12.2.8.3.3 Mexico Customer Experience Management Market Breakdown, By Organization Size
 12.2.8.3.4 Mexico Customer Experience Management Market Breakdown, By Touchpoint
 12.2.8.3.5 Mexico Customer Experience Management Market Breakdown, By Industry Vertical
12.3 Europe: Customer Experience Management Market
 12.3.1 Overview
 12.3.2 Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
 12.3.3 Europe: Customer Experience Management Market Revenue and Forecast, by Component
 12.3.4 Europe: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
 12.3.5 Europe: Customer Experience Management Market Revenue and Forecast, by Organization Size
 12.3.6 Europe: Customer Experience Management Market Revenue and Forecast, by Touchpoint
 12.3.7 Europe: Customer Experience Management Market, by Industry Vertical
 12.3.8 Europe Customer Experience Management Market Breakdown, By Key Country
 12.3.8.1 Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
 12.3.8.1.1 Germany Customer Experience Management Market Breakdown, By Component
 12.3.8.1.2 Germany Customer Experience Management Market Breakdown, By Deployment Mode
 12.3.8.1.3 Germany Customer Experience Management Market Breakdown, By Organization Size
 12.3.8.1.4 Germany Customer Experience Management Market Breakdown, By Touchpoint
 12.3.8.1.5 Germany Customer Experience Management Market Breakdown, By Industry Vertical
 12.3.8.2 France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
 12.3.8.2.1 France Customer Experience Management Market Breakdown, By Component
 12.3.8.2.2 France Customer Experience Management Market Breakdown, By Deployment Mode
 12.3.8.2.3 France Customer Experience Management Market Breakdown, By Organization Size
 12.3.8.2.4 France Customer Experience Management Market Breakdown, By Touchpoint
 12.3.8.2.5 France Customer Experience Management Market Breakdown, By Industry Vertical
 12.3.8.3 Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
 12.3.8.3.1 Italy Customer Experience Management Market Breakdown, By Component
 12.3.8.3.2 Italy Customer Experience Management Market Breakdown, By Deployment Mode
 12.3.8.3.3 Italy Customer Experience Management Market Breakdown, By Organization Size
 12.3.8.3.4 Italy Customer Experience Management Market Breakdown, By Touchpoint
 12.3.8.3.5 Italy Customer Experience Management Market Breakdown, By Industry Vertical
 12.3.8.4 UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
 12.3.8.4.1 UK Customer Experience Management Market Breakdown, By Component
 12.3.8.4.2 UK Customer Experience Management Market Breakdown, By Deployment Mode
 12.3.8.4.3 UK Customer Experience Management Market Breakdown, By Organization Size
 12.3.8.4.4 UK Customer Experience Management Market Breakdown, By Touchpoint
 12.3.8.4.5 UK Customer Experience Management Market Breakdown, By Industry Vertical
 12.3.8.5 Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
 12.3.8.5.1 Russia Customer Experience Management Market Breakdown, By Component
 12.3.8.5.2 Russia Customer Experience Management Market Breakdown, By Deployment Mode
 12.3.8.5.3 Russia Customer Experience Management Market Breakdown, By Organization Size
 12.3.8.5.4 Russia Customer Experience Management Market Breakdown, By Touchpoint
 12.3.8.5.5 Russia Customer Experience Management Market Breakdown, By Industry Vertical
 12.3.8.6 Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
 12.3.8.6.1 Rest of Europe Customer Experience Management Market Breakdown, By Component
 12.3.8.6.2 Rest of Europe Customer Experience Management Market Breakdown, By Deployment Mode
 12.3.8.6.3 Rest of Europe Customer Experience Management Market Breakdown, By Organization Size
 12.3.8.6.4 Rest of Europe Customer Experience Management Market Breakdown, By Touchpoint
 12.3.8.6.5 Rest of Europe Customer Experience Management Market Breakdown, By Industry Vertical
12.4 APAC: Customer Experience Management Market
 12.4.1 Overview
 12.4.2 APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.4.3 APAC: Customer Experience Management Market Revenue and Forecast, by Component
 12.4.4 APAC: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
 12.4.5 APAC: Customer Experience Management Market Revenue and Forecast, by Organization Size
 12.4.6 APAC: Customer Experience Management Market Revenue and Forecast, by Touchpoint
 12.4.7 APAC: Customer Experience Management Market, by Industry Vertical
 12.4.8 APAC: Customer Experience Management Market, by Key Country
 12.4.8.1 Australia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.4.8.1.1 Australia Customer Experience Management Market Breakdown, By Component
 12.4.8.1.2 Australia Customer Experience Management Market Breakdown, By Deployment Mode
 12.4.8.1.3 Australia Customer Experience Management Market Breakdown, By Organization Size
 12.4.8.1.4 Australia Customer Experience Management Market Breakdown, By Touchpoint
 12.4.8.1.5 Australia Customer Experience Management Market Breakdown, By Industry Vertical
 12.4.8.2 China: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.4.8.2.1 China Customer Experience Management Market Breakdown, By Component
 12.4.8.2.2 China Customer Experience Management Market Breakdown, By Deployment Mode
 12.4.8.2.3 China Customer Experience Management Market Breakdown, By Organization Size
 12.4.8.2.4 China Customer Experience Management Market Breakdown, By Touchpoint
 12.4.8.2.5 China Customer Experience Management Market Breakdown, By Industry Vertical
 12.4.8.3 India: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.4.8.3.1 India Customer Experience Management Market Breakdown, By Component
 12.4.8.3.2 India Customer Experience Management Market Breakdown, By Deployment Mode
 12.4.8.3.3 India Customer Experience Management Market Breakdown, By Organization Size
 12.4.8.3.4 India Customer Experience Management Market Breakdown, By Touchpoint
 12.4.8.3.5 India Customer Experience Management Market Breakdown, By Industry Vertical
 12.4.8.4 Japan: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.4.8.4.1 Japan Customer Experience Management Market Breakdown, By Component
 12.4.8.4.2 Japan Customer Experience Management Market Breakdown, By Deployment Mode
 12.4.8.4.3 Japan Customer Experience Management Market Breakdown, By Organization Size
 12.4.8.4.4 Japan Customer Experience Management Market Breakdown, By Touchpoint
 12.4.8.4.5 Japan Customer Experience Management Market Breakdown, By Industry Vertical
 12.4.8.5 South Korea: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.4.8.5.1 South Korea Customer Experience Management Market Breakdown, By Component
 12.4.8.5.2 South Korea Customer Experience Management Market Breakdown, By Deployment Mode
 12.4.8.5.3 South Korea Customer Experience Management Market Breakdown, By Organization Size
 12.4.8.5.4 South Korea Customer Experience Management Market Breakdown, By Touchpoint
 12.4.8.5.5 South Korea Customer Experience Management Market Breakdown, By Industry Vertical
 12.4.8.6 Rest of APAC: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.4.8.6.1 Rest of APAC Customer Experience Management Market Breakdown, By Component
 12.4.8.6.2 Rest of APAC Customer Experience Management Market Breakdown, By Deployment Mode
 12.4.8.6.3 Rest of APAC Customer Experience Management Market Breakdown, By Organization Size
 12.4.8.6.4 Rest of APAC Customer Experience Management Market Breakdown, By Touchpoint
 12.4.8.6.5 Rest of APAC Customer Experience Management Market Breakdown, By Industry Vertical
12.5 MEA: Customer Experience Management Market
 12.5.1 Overview
 12.5.2 MEA: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.5.3 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Component
 12.5.4 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
 12.5.5 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Organization Size
 12.5.6 Middle East and Africa: Customer Experience Management Market Revenue and Forecast, by Touchpoint
 12.5.7 Middle East and Africa: Customer Experience Management Market, by Industry Vertical
 12.5.8 MEA: Customer Experience Management Market Revenue and Forecast, by Country
 12.5.8.1 South Africa: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.5.8.1.1 South Africa Customer Experience Management Market Breakdown, By Component
 12.5.8.1.2 South Africa Customer Experience Management Market Breakdown, By Deployment Mode
 12.5.8.1.3 South Africa Customer Experience Management Market Breakdown, By Organization Size
 12.5.8.1.4 South Africa Customer Experience Management Market Breakdown, By Touchpoint
 12.5.8.1.5 South Africa Customer Experience Management Market Breakdown, By Industry Vertical
 12.5.8.2 Saudi Arabia: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.5.8.2.1 Saudi Arabia Customer Experience Management Market Breakdown, By Component
 12.5.8.2.2 Saudi Arabia Customer Experience Management Market Breakdown, By Deployment Mode
 12.5.8.2.3 Saudi Arabia Customer Experience Management Market Breakdown, By Organization Size
 12.5.8.2.4 Saudi Arabia Customer Experience Management Market Breakdown, By Touchpoint
 12.5.8.2.5 Saudi Arabia Customer Experience Management Market Breakdown, By Industry Vertical
 12.5.8.3 UAE: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.5.8.3.1 UAE Customer Experience Management Market Breakdown, By Component
 12.5.8.3.2 UAE Customer Experience Management Market Breakdown, By Deployment Mode
 12.5.8.3.3 UAE Customer Experience Management Market Breakdown, By Organization Size
 12.5.8.3.4 UAE Customer Experience Management Market Breakdown, By Touchpoint
 12.5.8.3.5 UAE Customer Experience Management Market Breakdown, By Industry Vertical
 12.5.8.4 Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
 12.5.8.4.1 Rest of MEA Customer Experience Management Market Breakdown, By Component
 12.5.8.4.2 Rest of MEA Customer Experience Management Market Breakdown, By Deployment Mode
 12.5.8.4.3 Rest of MEA Customer Experience Management Market Breakdown, By Organization Size
 12.5.8.4.4 Rest of MEA Customer Experience Management Market Breakdown, By Touchpoint
 12.5.8.4.5 Rest of MEA Customer Experience Management Market Breakdown, By Industry Vertical
12.6 SAM: Customer Experience Management Market
 12.6.1 Overview
 12.6.2 SAM: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.6.3 SAM: Customer Experience Management Market Revenue and Forecast, by Component
 12.6.4 SAM: Customer Experience Management Market Revenue and Forecast, by Deployment Mode
 12.6.5 SAM: Customer Experience Management Market Revenue and Forecast, by Organization Size
 12.6.6 SAM: Customer Experience Management Market Revenue and Forecast, by Touchpoint
 12.6.7 SAM: Customer Experience Management Market, by Industry Vertical
 12.6.8 SAM: Customer Experience Management Market Revenue and Forecast, by Country
 12.6.8.1 Brazil: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.6.8.1.1 Brazil Customer Experience Management Market Breakdown, By Component
 12.6.8.1.2 Brazil Customer Experience Management Market Breakdown, By Deployment Mode
 12.6.8.1.3 Brazil Customer Experience Management Market Breakdown, By Organization Size
 12.6.8.1.4 Brazil Customer Experience Management Market Breakdown, By Touchpoint
 12.6.8.1.5 Brazil Customer Experience Management Market Breakdown, By Industry Vertical
 12.6.8.2 Argentina: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.6.8.2.1 Argentina Customer Experience Management Market Breakdown, By Component
 12.6.8.2.2 Argentina Customer Experience Management Market Breakdown, By Deployment Mode
 12.6.8.2.3 Argentina Customer Experience Management Market Breakdown, By Organization Size
 12.6.8.2.4 Argentina Customer Experience Management Market Breakdown, By Touchpoint
 12.6.8.2.5 Argentina Customer Experience Management Market Breakdown, By Industry Vertical
 12.6.8.3 Rest of SAM: Customer Experience Management Market - Revenue and Forecast to 2028 (US$ Million)
 12.6.8.3.1 Rest of SAM Customer Experience Management Market Breakdown, By Component
 12.6.8.3.2 Rest of SAM Customer Experience Management Market Breakdown, By Deployment Mode
 12.6.8.3.3 Rest of SAM Customer Experience Management Market Breakdown, By Organization Size
 12.6.8.3.4 Rest of SAM Customer Experience Management Market Breakdown, By Touchpoint
 12.6.8.3.5 Rest of SAM Customer Experience Management Market Breakdown, By Industry Vertical
13. Customer Experience Management Market- COVID-19 Impact Analysis
13.1 Overview
13.2 North America
13.3 Europe
13.4 Asia-Pacific
13.5 Middle East and Africa
13.6 South America
14. Industry Landscape
14.1 Market Initiative
14.2 Merger and Acquisition
14.3 New Development
15. Company Profiles
15.1 Adobe
 15.1.1 Key Facts
 15.1.2 Business Description
 15.1.3 Products and Services
 15.1.4 Financial Overview
 15.1.5 SWOT Analysis
 15.1.6 Key Developments
15.2 Avaya Inc.
 15.2.1 Key Facts
 15.2.2 Business Description
 15.2.3 Products and Services
 15.2.4 Financial Overview
 15.2.5 SWOT Analysis
 15.2.6 Key Developments
15.3 IBM Corporation
 15.3.1 Key Facts
 15.3.2 Business Description
 15.3.3 Products and Services
 15.3.4 Financial Overview
 15.3.5 SWOT Analysis
 15.3.6 Key Developments
15.4 NICE Ltd.
 15.4.1 Key Facts
 15.4.2 Business Description
 15.4.3 Products and Services
 15.4.4 Financial Overview
 15.4.5 SWOT Analysis
 15.4.6 Key Developments
15.5 Oracle Corporation
 15.5.1 Key Facts
 15.5.2 Business Description
 15.5.3 Products and Services
 15.5.4 Financial Overview
 15.5.5 SWOT Analysis
 15.5.6 Key Developments
15.6 SAP SE
 15.6.1 Key Facts
 15.6.2 Business Description
 15.6.3 Products and Services
 15.6.4 Financial Overview
 15.6.5 SWOT Analysis
 15.6.6 Key Developments
15.7 Verint Systems, Inc.
 15.7.1 Key Facts
 15.7.2 Business Description
 15.7.3 Products and Services
 15.7.4 Financial Overview
 15.7.5 SWOT Analysis
 15.7.6 Key Developments
15.8 Zendesk
 15.8.1 Key Facts
 15.8.2 Business Description
 15.8.3 Products and Services
 15.8.4 Financial Overview
 15.8.5 SWOT Analysis
 15.8.6 Key Developments
15.9 SAS Institute Inc.
 15.9.1 Key Facts
 15.9.2 Business Description
 15.9.3 Products and Services
 15.9.4 Financial Overview
 15.9.5 SWOT Analysis
 15.9.6 Key Developments
15.10 Salesforce.com, inc.
 15.10.1 Key Facts
 15.10.2 Business Description
 15.10.3 Products and Services
 15.10.4 Financial Overview
 15.10.5 SWOT Analysis
 15.10.6 Key Developments
16. Appendix
16.1 About
16.2 Glossary of Terms
LIST OF TABLES
Table 1. Global Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Table 2. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 3. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 4. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 5. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 6. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 7. North America: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 8. US Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 9. US Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 10. US Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 11. US Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 12. US Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 13. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 14. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 15. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 16. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 17. Canada Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 18. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 19. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 20. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 21. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 22. Mexico Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 23. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 24. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 25. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 26. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 27. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 28. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 29. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 30. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 31. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 32. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 33. Germany Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 34. France Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 35. France Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 36. France Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 37. France Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 38. France Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 39. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 40. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 41. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 42. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 43. Italy Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 44. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 45. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 46. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 47. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 48. UK Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 49. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 50. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 51. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 52. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 53. Russia Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 54. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 55. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 56. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 57. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 58. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 59. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 60. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 61. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 62. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 63. APAC: Customer Experience Management Market, Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 64. Asia Pacific: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
Table 65. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 66. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 67. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 68. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 69. Australia Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 70. China Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 71. China Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 72. China Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 73. China Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 74. China Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 75. India Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 76. India Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 77. India Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 78. India Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 79. India Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 80. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 81. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 82. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 83. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 84. Japan Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 85. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 86. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 87. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 88. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 89. South Korea Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 90. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Component (US$ Million)
Table 91. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Deployment Mode (US$ Million)
Table 92. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Organization Size (US$ Million)
Table 93. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Touchpoint (US$ Million)
Table 94. Rest of APAC Customer Experience Management Market Revenue and Forecast to 2028 - By Industry Vertical (US$ Million)
Table 95. Middle East and Africa: Customer Experience Management Market, Revenue
LIST OF FIGURES
Adobe
Avaya Inc.
IBM Corporation
NICE Ltd.
Oracle Corporation
SAP SE
Verint Systems, Inc.
Zendesk
SAS Institute Inc.
Salesforce.com, inc.