A contact center is a centralized office operated by a company to measure the performance of customer service representatives. It is used to centrally process letters, faxes and emails, and send and receive a large number of requests over the phone in one place. It also helps to understand the general approach to customer relationship management to assess interactions and is used by the call center to close gaps (if any) so that appropriate corrections can be made.
MARKET DYNAMICS
As the need to meet changing customer needs continues to grow, companies can provide important insights to increase the customer experience, which ultimately leads to the growth of the contact center analytics market. In addition, the increasing adoption of cloud-based contact centers is one of the key factors that will have a positive impact on the growth of the global contact center market in the near future. In addition, the increase in multi-channel communications, the increase in customer use of social networks, and technological advancements in artificial intelligence and analytics are driving the development of the contact center market.
MARKET SCOPE
The "Global Contact Center Market Analysis To 2028" is a specialized and in-depth study of the technology, media, and telecommunication industry with a special focus on the global market trend analysis. The contact center market report aims to provide an overview of the contact center market with detailed market segmentation by component, deployment, end-user, and geography. The global contact center market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading contact center market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global contact center market is segmented based on component, deployment, end-user. Based on component, the contact center market is segmented into solution, services. Based on deployment, the contact center market is segmented into cloud, on-premises. Based on end-user, the contact center market is segmented into BFSI, healthcare, IT and telecom, government, media and entertainment, travel and hospitality, others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global contact center market based on various segments. It also provides market size and forecast estimates from the year 2017 to 2027 with respect to five major regions, namely, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The contact center market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting the contact center market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely, North America, Europe, APAC, MEA, and South& Central America after evaluating political, economic, social and technological factors affecting the contact center market in these regions.
MARKET PLAYERS
The reports cover key developments in the contact center market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market players from contact center market are anticipated to lucrative growth opportunities in the future with the rising demand for filter products in the global market. Below mentioned is the list of few companies engaged in the underwriting and rating software market.
The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the underwriting and rating software market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.
? 3clogic
? Alcatel Lucent Enterprise
? Aspect Software
? Avaya, Inc.
? Cisco Systems, Inc.
? Enghouse Interactive
? Five9, Inc.
? Mitel Corporation
? SAP SE
? Unify, Inc.