The Call Center AI is being utilized by enterprises to enhance the efficiency of their customer service solutions. AI can not only help customers in self-service but also capture significant interaction data such as speech analytics. Call center AI is enabling companies in elevating the skills of call center team by giving them insights about customer issues.
MARKET DYNAMICS
The call center AI market is anticipated to grow in the forecast period owing to driving factors such as an improved focus of the enterprises to improvise customer support services coupled with increasing customer engagement across social media platforms. However, market growth may be negatively influenced due to unsupervised learning. Nevertheless, the call center AI market is expected to offer lucrative opportunities with advancements in machine learning and artificial intelligence.
MARKET SCOPE
The "Global Call Center AI Market Analysis to 2028" is a specialized and in-depth study of the technology, media and telecommunications industry with a special focus on the global market trend analysis. The report aims to provide an overview of call center AI market with detailed market segmentation by component, deployment type, industry vertical, and geography. The global call center AI market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading call center AI market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION
The global call center AI market is segmented on the basis of component, deployment type, and industry vertical. Based on component, the market is segmented as compute platforms, solutions, and services. On the basis of the deployment type, the market is segmented as cloud and on-premises. The market on the basis of the industry vertical is classified as BFSI, retail, healthcare, telecommunication, travel & hospitality, and others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global call center AI market based on various segments. It also provides market size and forecast estimates from the year 2020 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South & Central America. The call center AI market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.
The report analyzes factors affecting call center AI market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period, i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South & Central America after evaluating political, economic, social and technological factors affecting the call center AI market in these regions.
MARKET PLAYERS
The reports cover key developments in the call center AI market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved the way for the expansion of business and customer base of market players. The market players from call center AI market are anticipated to lucrative growth opportunities in the future with the rising demand for call center AI in the global market. Below mentioned is the list of few companies engaged in the call center AI market.
The report also includes the profiles of key call center AI companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of the last three years, key developments in the past five years.
- Artificial Solutions
- Conversica, Inc.
- Google LLC
- IBM Corporation
- Infosys Limited
- NICE Ltd.
- Nuance Communications, Inc.
- Pypestream Inc.
- SAP SE
- Talkdesk, Inc