The APAC digital business support system market is expected to grow from US$ 753.77 million in 2019 to US$ 2,151.01 million by 2027; it is estimated to grow at a CAGR of 14.2 % from 2020 to 2027.
The emergence of predefined and ready-to-use digital business support system (BSS) solution is driving the growth of the APAC digital business support system market. Digital transformation is taking place across the globe. The shift from traditional services to digital services is on the rise. The growth of data and use of multiple devices by individuals and enterprises have led to the development of ready-to-use and pre-built digital BSS solutions. End users of BSS no longer want to spend huge money and extended time for implementation of BSS solutions. Traditional process for the deployment of BSS solutions takes a long time. With the advent of digital BSS, this challenge has significantly reduced. Today, digital BSS vendors are offering pre-built and ready-to-use solutions that are easy to operate and require less time for implementation. For instance, Wipro Limited offers digital BSS solution—RAPIDS. RADPIDS is scalable and agile. It can be easily implemented using Oracle RxDOD, Open Source, or any other tier-2 stack. The solution enables providers to integrate and charge multiple services on a single platform. Such digital BSS solutions facilitate real time rating and efficient metering and charging of sophisticated digital services. Apart from the trend of pre-built digital BSS, the 5G ready BSS stack trend is also increasing. A 5G ready BSS stack lets operators quickly monetize the data network with innovative and personalized offerings, enhancing the digital experience for subscribers and improving customer loyalty. The convergent platform offers the capability of customer relationship management, convergent charging, and billing. It also provides flexibility to introduce several varied digital services with new billing models. Advantages of pre-build digital BSS mentioned above are expected to drive the APAC digital business support system market during the forecast period.
Countries in APAC, especially India and China, are adversely affected due to the COVID-19 outbreak. Due to the pandemic, uncertain consumer demand has affected the communication industry in the region. The lockdown of various factories in China restricts the global supply chains and negatively impacts the sales of various products and services. However, China has emerged from a containment phase and moved into the mitigation stage; its experience is helping countries currently at the start of the COVID-19 cycle to plan their responses better. Major dependency of individuals and organizations on digital tools for videoconferencing, conference calls, webinars, and many more activities are driving the growth for telecom services. Furthermore, the rising demand for text messages is witnessing a huge decline as compared to video calls and voice calls. The growing usage of internet for better communication across the region is boosting the market across the region. The educational institutes in the region are focusing on designing the contingency plans that encourage distance learning, which is further boosting the demand for the digital BSS in the region. Moreover, India is another country where COVID-19 positive cases are rising constantly and business activities are halted due to nationwide lockdown.
Based on professional services component, the license and maintenance professional services segment led the APAC digital business support system market in 2019. License and maintenance take care of maintenance and monitoring of digital BSS solutions. The maintenance task is performed by a BSS engineer hired by the vendor. The engineer looks after tasks such as hardening the container images, implementing auditing of user actions and tracing capabilities, enabling efficient access management, enabling encryption and protection of sensitive data, and providing support to service delivery teams on securing cloud environments. Numerous uses of license and maintenance professional services mentioned above are expected to boost its demand in coming years.
The overall APAC digital business support system market size has been derived using both primary and secondary sources. To begin the research process, exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the market. The process also serves the purpose of obtaining an overview and forecast for the APAC digital business support system market with respect to all the segments pertaining to the region. Also, multiple primary interviews have been conducted with industry participants and commentators to validate the data, as well as to gain more analytical insights into the topic. Participants of this process include industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the APAC digital business support system market. Accenture; Alepo; Amdocs Limited; BearingPoint; Capgemini SE; Cerillion plc; Comarch SA; Comviva; CSG Systems International, Inc.; FTS – Formula Telecom Solutions Ltd; Huawei Technologies Co., Ltd.; IBM Corporation; Infosys Ltd.; NetCracker Technology Corporation; Nokia Corporation; Optiva Inc.; Oracle Corporation; Sigma Software; Sterlite Tech; Tata Consultancy Services Limited; Telefonaktiebolaget LM Ericsson; and ZTE Corporation are among the players operating in the market.